The company was first in its kind of service and has showed other companies the way of doing O&M by maintaining the records at Office as well as site level.
The company has been started with only one aim in its mind to meet the customer satisfaction and by achieving the same to add more & more firm. The Company is looking forward to expand its business to other states also with exploration of other business opportunities.
Our Key Strength and features : -
Customer Oriented
Our Aim is to achieve Customer Satisfaction with an impeccable focus on :-
Unbeatable Training and Development Programs
Regular Audits on Quality and Customer Satisfaction for the services rendered
Risk Analysis and Risk Management
Commitment of highest standard to serve you better in Operations & Maintenance, 24*7 basis
Minimize OPEX Cost by virtue of our long experience in this field
Monitoring the Operations with the help of Chained Escalation System
Proper documentation of man, material, assets and all periodic servicing records as required
We provide Customer a single point of contact for All facility Related Services
We perform and manage our Team by adopting standard Processes/Guidelines to ensure Quality
Employing Professional Teams, ensuring Better Quality of Services and Value for Money
Strict control of inventory and office equipments are maintained with pre defined responsibility which are delegated in the precise manner
We proactively take feedback from the Customer regarding the services provided by our team on work place
Labor problems of Customer are minimized by our specialized experts
We provide our Customers timely appraisals about the health of Equipments
At DNEPL we ensure to prevent damage and attrition of an asset, the Equipments are not exposed to unskilled handling Our specialized equipment operated by a team of experts ensure perfection in Quality delivery
Our Performance : Uptime In %
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Jan-14
BIL
99.92
99.92
99.93
99.94
99.92
99.95
IDEA
99.89
99.87
99.88
99.87
99.89
99.90
Head Office :-
B - 6/7, III Floor Grand Chandra Apartment
Frazer Road
Patna,
Bihar-800001
